Non-Discrimination and Accessibility Statement

North Ottawa Community Health System (NOCHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. NOCHS does not exclude people or treat them different because of race, color, national origin, age, disability, or sex.

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
o Qualified sign language interpreters
o Written information in other formats
• Provides free language services to people whose primary language is not English, such as
o Qualified interpreters
o Information written in other languages

If you need these services, contact Jackie Hansen at 616-842-3600.

If you believe that NOCHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Jackie Hansen, Patient Satisfaction Coordinator, 1309 Sheldon Road, Grand Haven, MI 49417. (Phone: 616-842-3600) (Email: This email address is being protected from spambots. You need JavaScript enabled to view it. ). You can file a grievance in person, or by mail or email. If you need help filing a grievance, Jackie Hansen is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7679 (TDD)

Complaint forms are available at


ATTENTION: If you have limited English speaking proficiency, language assistance services are available free of charge. Call 1-616-842-3600.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-616-842-3600.

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-616-842-3600

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-616-842-3600

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-616-842-3600

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-616-842-3600

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-616-842-3600

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-616-842-3600

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-616-842-3600

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-616-842-3600

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-616-842-3600 まで、お電話にてご連絡ください。

For Bengali, Albanian, Serbian, Croatian or Bosnian, Korean and Syriac/Assyrian, please click here.